NO RETURNS on custom items.
You may return new, unopened stock items within 30 days of delivery for a refund. After 30 days, items are no longer eligible for return. You (customer) will be charged a 15% restocking fee and be responsible for shipping both ways. If your return lowers the original order to affect discount levels you will be charged at the higher unit price on the original order.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We currently ship only within the United States and its Territories.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you select the FREE SHIPPING option for orders that qualify, the shipping method used will be USPS Priority Mail and includes tracking.
Multiple Orders In One Shipment: If you ask to have multiple orders shipped in one package, you will be charged $5.00 per order, plus the shipping charge on the bulk package.